18+ only. VapeDash sells to adults only. Sale to persons under 18 is prohibited.
VapeDash
Legal

Refund & Returns Policy

Last updated: 3 November 2026

This policy explains when you can cancel an order, get a refund, or return a product. It is in addition to your rights under the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA); nothing here limits those rights.

1. Cancelling an order

  • You can cancel in the app any time until a driver accepts your order. You will be refunded in full to the card you paid with.
  • Once a driver has accepted the order it can no longer be cancelled in the app. Contact us immediately at tim.obidov@gmail.com or 073 460 4026 and we will do our best to help.
  • If payment does not complete, the order is cancelled automatically and you are not charged.

2. Orders we cannot hand over

Our drivers hand orders over only to a person who appears to be 18 or older. If the recipient appears to be under 18, cannot show ID when asked, or no adult is available at the address, the order is returned to our hub and you are refunded in full, including the delivery fee. We may decline future orders where the age policy was deliberately avoided.

3. Faulty, damaged or wrong items

  • Please check your order when you receive it. If an item is faulty, damaged, not as described or not what you ordered, contact us within 48 hours of delivery with your order number and, where possible, a photo.
  • We will replace the item or refund you, at your choice where the item is defective, in line with the CPA (including the right to return goods that are defective within six months).
  • We will collect the item from you at no cost where we ask for it back.

4. Change-of-mind returns

Because these are age-restricted, consumable products that are hygiene-sensitive once opened, we cannot accept change-of-mind returns of opened, used or unsealed products. Unopened, sealed products may be returned within 7 days of delivery in their original packaging if you contact us first; we will refund the product price (the delivery fee is refunded only where the return is due to our error).

5. How refunds are paid

Refunds go back to the original card through our payment provider (Paystack). Once we approve a refund it usually reflects within 5 to 10 business days, depending on your bank. We cannot refund to a different card or in cash.

6. VapeDash Plus subscription

You can cancel VapeDash Plus any time in the app; you keep free delivery until the end of the month you have paid for and it will not renew. We do not refund a month that has already started, unless the law requires it or we charged you in error (in which case we refund it to your card).

7. How to ask

Email tim.obidov@gmail.com or call 073 460 4026. Please include your order number.