Delivery Policy
Last updated: 3 November 2026
This policy describes how VapeDash delivers. Deliveries are made by our own drivers, not a third-party courier.
1. Where we deliver
We only deliver in Nelspruit (Mbombela) for now. Our service area is within about 15 km of central Nelspruit and covers suburbs including Nelspruit Central, Mbombela CBD, West Acres, Sonheuwel, Riverside Park, Steiltes, Nelindia, Valencia Park, Bester's, Stonehenge, Die Heuwel and Uitkyk. We are growing, so please check back soon. If your address is outside the area the app will tell you at checkout and you will not be charged.
2. Delivery fee
A flat delivery fee is shown clearly in your cart and at checkout before you pay (currently R35 anywhere in our service area). Delivery is free when your basket is R400 or more, and on every order for VapeDash Plus members. There is no service fee and no small-order fee. The total you pay is the products plus the delivery fee, in ZAR.
3. Delivery times and tracking
When your payment is successful we offer your order to our drivers. Once a driver accepts it you can follow the driver on a live map in the app and see an estimated arrival time. Times are estimates and can be affected by traffic, weather and demand.
4. At your door: age check
- Someone aged 18 or older must be available to receive the order. The driver checks that the recipient appears to be 18 or older and may ask to see ID.
- If the recipient appears to be under 18, cannot show ID when asked, or the driver has any doubt, the order is not handed over. It is returned to our hub and refunded as described in our Refund & Returns Policy.
- Orders are never left unattended or with neighbours, security guards or in post boxes.
5. Missed deliveries
The driver will call the number you gave us. If nobody is available to receive the order, it is returned to the hub and refunded; we may charge for repeated failed deliveries.
6. Problems with a delivery
Contact us on 073 460 4026 or tim.obidov@gmail.com with your order number.